This post originally appeared on the Social hour blog.
Congratulations! You’ve designed a compelling hybrid event schedule that thoroughly addresses the needs of both your in-person and remote attendees. All that’s left is to put on a spectacular event, right? Well, almost—but there’s still some pre-work to do!
As your team finalizes your hybrid event sessions and activities, it’s important to focus on a critical planning element that can easily make or break the attendee experience: social media.
From the moment you first announce your event on social media, your team needs to understand how to best use social media to drive event registrations and prime your attendees to gain the most value from social media throughout the virtual conference.
Highlight Hybrid Event Attendance Benefits For In-Person and Virtual Attendees
Your team needs to explain how all your attendees—no matter how they choose to join—will access high-value sessions and engagement opportunities that make the most of each attendance option.
Tailor your conference website and all event promotional content to address the unique benefits of each attendance type, as well as how the two groups can connect throughout the conference. We recommend that you create a dedicated FAQ page on your event site that thoroughly addresses both types of attendance.
At a high level, here are some of the benefits of attending a hybrid event in-person or virtually to highlight in your FAQs:
|Hybrid Event Attendance Type||Attendee Experience Benefits|
|In-Person||In-person conference experiences are beloved, and greatly missed, by many professionals. Emphasize the potential for human connection by joining in person, but also reinforce the CDC and local or state guidelines that will be enforced, plus any other ways your team will keep attendees safe.|
Certain demos or activities are better coordinated with an in-person crowd, due to the energy level and ability for instant collaboration. Highlight these unique opportunities for attendees who join in person. This prevents virtual attendees from being disappointed or demanding a refund due to missing out on a specific in-person only activity.
|Virtual||Flexibility is a necessity for virtual attendees. Reinforce how your event is designed to fit within your attendees’ busy schedules, including details on whether sessions are recorded and later available for replay. |
A well-built virtual conference platform can greatly improve the virtual attendee experience. Spotlight the features of your event platform, including specific features that will help your remote attendees connect with the live experience.
Make it easy to save your must-attend sessions to the virtual attendee’s calendar software of choice. It’s incredibly frustrating for virtual attendees who are excited for a session, and arrive with a question at the ready, only to see a notice that the session was held two hours ago thanks to the agenda only reflecting the live event’s timezone.
How To Promote Your Hybrid Event on Social Media
Social media channels are an invaluable avenue to market and promote your event with ideal attendees, especially given the potential reach of most social media channels. You don’t want to limit yourself to your existing mailing list and blog readers to promote your event when people can join from anywhere in the world with an internet connection.
Share a steady stream of event promotion content to build excitement for the experience and drive registrations up until the day of your event. By engaging with your prospective attendees on social media, you’re also establishing those channels as a place for attendees to go during your conference to connect and engage with your team and fellow attendees (we’ll discuss that more in a bit).
Here are five ways to drive hybrid event registration through social media:
- Tag confirmed speakers and spotlight their sessions. Announce sessions on social media by tagging the speaker and previewing their session. Include a video or image of the speaker to help “stop the scroll” on social media.
- Create speaker, exhibitor, and sponsor social media kits. Share a social media promotion kit with all event speakers, exhibitors, and sponsors. Include event images and draft social media messages for Twitter, Facebook, and LinkedIn (at a minimum) so your partners can easily promote your event on their social channels. Consider including a unique registration discount code tied to each speaker, wherein they receive some benefit for getting people to register with their code.
- Provide regular updates about your event’s COVID-19 safety preparedness. Although many people are comfortable attending an in-person conference, your team needs to address potential safety concerns early and often to reassure attendees who may be hesitant about joining an in-person experience. The goal is to provide transparent updates about your onsite plans to show your prospective attendees that you’re doing everything possible to protect their health.
- Use an event hashtag. Create a custom hashtag to accompany your event. Ideally, this hashtag can be used throughout the year to reinforce a sense of community outside the conference. Research your preferred hashtag across channels to ensure it is not already commonly used for a different purpose.
- Share visuals and video sizzle reels. Visual content is more likely to be seen by your community on social media. Invest in custom event images and video sizzle reels that highlight what attendees can expect, both for the in-person and virtual experience.
6 Ways To Use Social Media to Drive Engagement During A Hybrid Event
Your most engaged attendees will likely use social media to ask questions, share their learnings from the conference, and attempt to network with other attendees during your event. It’s important to prepare your team to effectively find and engage with this content in real time.
After you address these foundational ways to highlight your hybrid event engagement opportunities, follow these best practices to spark conversations and build excitement on social media during your hybrid event.
Create Event Attendee Social Media Groups
In addition to your registration website, your attendees need a central place to go to access all the relevant details about your virtual event and connect with other attendees. We recommend you create a private social media group to grow into an event community. Encourage attendees to join this group when they first purchase their tickets, and regularly promote this group during the event. Assign a staff person to monitor the community throughout the event.
Enlist Social Media Moderators
Depending on the size of your event and the number of priority social media channels for your community, your team needs at least two team members solely focused on addressing attendee needs on social media. These moderators will engage with attendee content, including amplifying their takeaways, answering questions, and suggesting other sessions they should attend based on what they’ve enjoyed so far. They can also help create excitement by giving away prizes or other resources of value to attendees that are active on social media. Don’t forget to also have the moderators check in with the social media group to share photos and videos and post conversation-starters.
Build a Social Wall
A social wall is a live display of social media posts about your conference, typically centered around the event hashtag or geolocation tags. Your team should include a social wall in your in-person experience and on your hybrid event platform to provide in-person attendees encouragement to join the virtual conversation and help remote attendees feel part of the greater conference experience. You can check out these 10 social media wall tool options for your event.
Share Polls, Quizzes, and Contests
Encourage engagement and help attendees get to know each other by sharing polls and quizzes related to your conference. These can include fun facts about conference speakers or preview elements of upcoming networking opportunities. Consider having different types of activities—and prize drawings for completing them—for each social media channel.
Host a Virtual Scavenger Hunt
Create a scavenger hunt activity that both in-person and remote attendees can join. Encourage them to snap photos or take screenshots during the conference, and share those images on social media to check items off their list. Offer a prize or swag bag for anyone who completes the list.
Use Twitter Lists
Help attendees connect with speakers and other guests at your conference by creating a public Twitter list that attendees can opt into. During registration, ask if the attendee has a Twitter handle that you can include on the list. You’ll want to create an additional list with all of your conference speakers.
Cohesive Hybrid Event Technology Enables An Engaging Event Experience
Your hybrid event attendees need ample ways to connect with each other throughout your event and across the virtual communication channels they prefer. There are several steps your team can take to facilitate this, including creating a dedicated conference hashtag and actively encouraging conversations about your event on social media.
But even the best-intended efforts can fall flat if your event platform simply cannot provide the interactive attendee experience that your attendees deserve. With the right hybrid event platform, your team can create beautifully customized event branding that highlights your event hashtag and includes a social wall alongside sessions to encourage engagement.
Find out why Social hour is your ideal hybrid event platform.